A large proportion of customers believe that going through the claims process for small claims takes up too much management time.
This view, revealed in a recent small and medium-sized enterprise (SME) survey conducted by Norwich Union (NU), has persuaded the insurer to rethink the terms and conditions of some of its SME policies.
NU director of commercial products Jim Noakes said one of the real surprises to come from the feedback was the finding that SMEs believed dealing with small claims of around £500 or less was often not worth the hassle.
Noakes said that while the insurer had not drawn "any firm conclusions" from the finding, it might offer a greater choice of excesses or excesses set at higher levels.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
