Axa has clarified the exclusion of groundwater flooding in renewals of its Release Residential policies, to avoid misunderstandings with policyholders.
Personal lines underwriting head Kevin Sinclair said flooding caused by rising groundwater levels had never been covered under the policy, but had not been stated previously.
“We're making sure we're 100% clear for the general public on what the position is.”
Sinclair said Axa had not notified brokers of the change because, as insurance professionals, brokers would have already advised their clients that groundwater flooding was not covered.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
