Bristol based customer service consultant, Direct Excellence, has continued its expansion with the opening of an office in Scotland.
The company measures the call centre services of leading insurers.
Direct Excellence managing director Ian Hughes said: "There is nothing more annoying than companies that give bad customer service and there is nothing more expensive than giving bad customer service.
"Our business is growing rapidly because companies are becoming increasingly aware of the need to look at themselves through the eyes of their customers. We have achieved considerable success north of the border and opening an office in Glasgow enables us to provide even higher levels of service and support."
