Direct Line has chosen Serena Software to provide a change management software solution for its Direct Line and jamjar websites.

Serena's software provides an automated tool for Direct Line to centrally manage its software lifecycle on multiple platforms from a single point and provide a fast, secure and economical service.

According to the companies, the partnership is already saving directline.com and jamjar.com time and money.

Direct Line e-commerce spokesman Paul Elgar said: "We needed a reliable product that could be used by a large number of people at the same time.

"We chose Serena since it is a well-established and trusted company that specialises in automating the management of change to software code."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.