Ecclesiastical Insurance Group has produced a series of plain English leaflets giving clear information and guidance about the claims process.
The leaflets cover motor, personal accident, property and public and employers' liability claims.
They have been awarded the Crystal Mark for clarity by the Plain English Campaign.
Chief claims manager Ian Simpson said: "I believe these leaflets will prove to be popular with both intermediaries and policyholders alike. They help to take the mystery out of the claims process by explaining precisely what will happen and when."
