Six firms are competing for the Customer Champion of the Year - Insurer trophy at this year’s Insurance Times Awards

Ahead of 2022’s Insurance Times Awards, scheduled to be held at the glamourous Grosvenor House Hotel on 8 December 2022, Insurance Times can reveal that six companies have been shortlisted in the Customer Champion of the Year - Insurer category.

This category is designed to recognise projects that have resulted in measurable improvements to the end customer experience, across any business line.

Judges are looking at whether entrants have introduced new technology in their processes to put the customer at the heart of what they do, given customers fast, accurate ways to report claims, or invested in customer education to support decision-making.

Shortlisted finalists in this category are:

On the awards night itself, guests will be able to enjoy a champagne reception, delicious three course dinner and an afterparty in the Grosvenor House Hotel’s opulent Great Room.

Attendees will also be able to network throughout the evening, with colleagues, peers, industry thought leaders and - of course - the Insurance Times team. The black tie event is set to showcase an array of festive glamour ahead of Christmas too.

For more information or to book your table, click here.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.