Claims managers at travel insurer Club Direct recently faced two off-the-wall insurance claims.

One customer put in a medical claim for a broken leg, after being attacked by an amorous flamingo that had mistaken him for its mate.

Club Direct's fraud investigators also foiled a bogus claim from a woman who said she had lost one of her eyes while on holiday.

After consulting with other travel insurers, the firm discovered that she had made two other similar claims on previous occasions – for the same eye.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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