Frizzell has been named the top insurer for dealing with motor claims, followed by Esure and Saga, a new poll shows.
The poll, by Consumer Intelligence, surveyed the attitudes and opinions of over 1,000 consumers who had made claims on their motor insurance policy over a five-month period.
"Frizzell customers were very impressed with all aspects of the way their claims were handled," said Ian Hughes, managing director of Consumer Intelligence,
Hughes could not explain why Frizzell, a brand of Liverpool Victoria, performed better than its sibling. "The difference is probably due to consumers' perception. Consumers may have a higher expectation of Liverpool Victoria, than they do of Frizzell, which means that the Liverpool Victoria brand has to work harder to delight customers."
He said the survey showed that, overall, consumers were satisfied, but that "there are definitely lessons to be learned for some of the poor performers".
