Voted by UK brokers Sponsored by Multiassistance.

We are delighted to have won the General Insurer of the Year award.

The company is the UK's largest insurer with a market share of around 14% and is part of Aviva plc, the world's fifth-largest insurance group.

With a focus on insurance for individuals and small businesses, Norwich Union insures one in five households, one in seven motor vehicles and more than 800,000 businesses.

It is the UK's largest commercial insurer with £1.7bn GWP, accounting for 22% of the total UK commercial market. It has specialist units in Contingency and Guarantee, Professional Indemnity, Marine, Engineering, Latent Defects and Group PA.

The company operates a national network of 180 risk advisers, the largest network of any UK insurer; has expertise in every key segment of the UK economy; insures a quarter of all the tradesmen in the UK and covers one-in-four fleet vehicles in the UK.

Norwich Union products are available through a variety of distribution channels including brokers and corporate partners such as banks and building societies and Norwich Union Direct.

Highly commended


We are delighted to be highly commended for the General Insurer of the Year award. This is welcome recognition of the service that NIG's staff provide to its customer. NIG is grateful to all those who have helped us win this award.

NIG prides itself on supporting its brokers and is dedicated to meeting their needs, as well as delivering a high quality of service that makes a positive difference to their business. Supporting the broker channel and contributing to its success, is a keystone of NIG's strategic vision.

During the last year, NIG has supported brokers through FSA compliance with literature and training events. NIG has also been among the first insurers to accept risk transfer and release a new Terms of Business Agreements to brokers. Other initiatives include Web Champion, NIG's subsidised website creation service, and product innovations new to the UK market, including integrated engineering breakdown cover and comprehensive engineering inspection.


Thank you to all those brokers that voted Zurich for the prestigious title of General Insurer of the Year 2004.

By having a strategy of focussing on our core business, Zurich has strengthened its position in 2004 to offer brokers and customers quality products and great service.

We will continue to focus on becoming the leading insurer in our chosen markets and will seek sustainable and profitable growth based on a clear customer focus and global perspective.