Call 24-7 is implementing a new claims handling system, ICE Claims.
IT-Freedom has been awarded the five-year contract following an extensive tending process.
ICE Claims is expected to deliver:
• Web-based application
• Smooth transition from existing systems to ensure no interruption to service levels
• Increased speed and efficiency
• Enhanced management information
• Automated sending of documentation by desktop faxing or e-mail
• Pro-active third party claims management
• Automated instruction of repairers, engineers, solicitors and hire companies
• Reduced downtime.
Ian Bowen, sales director, IT-Freedom said: “We are delighted to have won this prestigious account as Call 24-7 have always sought to be innovative in their use of technology and their systems are critical to their ability to achieve the high service levels required by their clients and customers.”
Derek Howarth, managing director at Call 24-7, commented: “As technology rapidly moves forward, we need to ensure that we advance too. With IT-Freedom as our strategic partner we will have the ability to develop ICE Claims to precisely meet our needs both now and for the future.”
Howarth added: “We believe that ICE Claims will allow us to achieve dramatic improvements in efficiency and service which will mean that the system pays for itself within 12 months.”
