Marsh has restructured the management of its client and market services practice (CMS) in a bid to ‘facilitate improvements in customer care, efficiency and service'.

Marsh said the strategy would further facilitate improvements in customer focus, efficiency and service, and drive industry reform within CMS.

CMS chief executive officer Patrick Mina said: "The Service Centre of Excellence strategy will accelerate our progress towards achieving this goal through delivering unparalleled customer service and process efficiencies."

CMS deals with the London market servicing operations and some retail servicing operations for Marsh in the UK.

Topics