Marsh has restructured the management of its client and market services practice (CMS) in a bid to ‘facilitate improvements in customer care, efficiency and service'.
Marsh said the strategy would further facilitate improvements in customer focus, efficiency and service, and drive industry reform within CMS.
CMS chief executive officer Patrick Mina said: "The Service Centre of Excellence strategy will accelerate our progress towards achieving this goal through delivering unparalleled customer service and process efficiencies."
CMS deals with the London market servicing operations and some retail servicing operations for Marsh in the UK.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
