’This is a pivotal hire at a pivotal time,’ says vice president

Cyber insurer Cowbell has appointed Kirsten Maley to the newly created role of UK claims director.

The new hire will lead a growing team of cyber claims professionals dedicated to helping UK SMEs and mid-market organisations respond to cyber incidents.

Maley will also be responsible for overseeing Cowbell’s UK claims operations – working closely with international stakeholders, external parties and regulatory bodies to drive claims processes and deliver customer service to clients, brokers and insurers. 

Simon Hughes, senior vice president of global distribution at Cowbell, said: ”This is a pivotal hire at a pivotal time.

“We’re seeing cyberattacks among UK businesses continue to escalate – in both frequency and severity – while demand within the cybersecurity sector is also growing in response.

“With this in mind, Maley’s extensive experience in cyber claims handling and her leadership in building operational resilience will play a critical role as we look to scale our claims services for the increasingly busy UK market.”

Experience

Maley brings expertise in complex claims management, incident response coordination and regulatory knowledge across multiple jurisdictions.

She joins from CFC Underwriting, where she was a senior claims adjuster.

This saw her manage a portfolio of cyber claims, including corporate breaches and complex data breach class actions.

Maley said: “I’m thrilled to be joining Cowbell at such an exciting moment of growth and technological innovation – both within the company and the cyber insurance industry as a whole.

“Having spent my career navigating the complex world of cyber claims and helping organisations respond to incidents in real-time, I’ve become passionate about advancing how the industry handles cyber risk.

”For me, Cowbell’s data-driven, adaptive approach is exactly what the market needs right now, especially here in the UK, where risk is growing but so is the appetite for better solutions.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
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