Matt Simmons, product manager and technical underwriter at DOA Underwriting, speaks about his firm’s entry for the excellence in underwriting category
1. Why did you put yourselves forward for this category?
We are extremely proud of the quality and service provided at DOA. Underwriting excellence is embedded in its structure, culture and daily operations. Its ability to remove hierarchical layers while retaining a skilled underwriting workforce affords it the ability to service the broker market efficiently and accurately in all areas of underwriting strategy.
Our expert underwriters have significant product knowledge and maintain CPD, aligning to key market topics at regular intervals throughout the year, making them as informed with market conditions as possible. We believe this combination of expertise, efficiency and broker-first thinking is what sets DOA apart.
2. What do you think makes your entry stand out and why should you win the award?
Our feedback. Continual positive affirmation that our service stands out confirms we are on the right track. Our model is built around accessibility, authority and agility. With just two layers between broker and decision-maker, our underwriters are empowered to provide immediate answers without needing to escalate.
We have created a culture where our team are not just gatekeepers but collaborators, empowered to make decisions and trained to understand the evolving needs of brokers. Our multichannel communication means we focus on the human element and expertise where it matters most. This model of high tech and high touch is what sets us apart.
3. What would winning this award mean to you and your firm?
As we approach our 30th anniversary in 2026, this award would be a meaningful recognition of the culture that runs throughout DOA – a culture built on collaboration, empowerment and genuine care. The personal connections between our team members foster a working environment that brokers and clients feel in every interaction.
Our investment in underwriting talent, supported by technology that enhances rather than replaces human expertise, reflects our belief that relationships and informed decision-making are at the heart of great underwriting.
This award would reflect the dedication and passion delivered to brokers and clients daily.
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