Broker 1st Quote has called a truce in the “war of paper” that swamps customers and insurers, with the launch of its online claims system.

Customers of 1st Quote can eliminate paperwork by lodging an online claim in minutes on its new website

A response should be received within 30 minutes. Policies can also be renewed at the site, anytime night or day.

The service is also available on interactive television and web-enabled telephone.

Ian Meyer, chief executive of 1st Quote, said in the past customers often had to resort to paper warfare to lodge a claim with insurers.

“Our aim is to ensure the process of making a claim or renewing a policy is as quick and easy as possible,” he added.

1st Quote provides a range of household, motor, travel and pet insurance products.