Interesting article from Norwich Union chief executive Patrick Snowball (12 August, Insurance Times).
Referring to its operations in India Mr Snowball claims that "service levels are as good as the UK". That they may be, but is that a standard to be judged against?
Perhaps Mr Snowball would like to try to report a claim through the claims line, or ring up to make a change to a policy.
If profits are up at Norwich Union it's about time it starting using these to adequately resource its call centres so we do not have to run up large telephone bills and staff time trying to resolve queries and report claims.
Nick Webb
PW White and Partners
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
