"I want Zurich to be a strong number three in the market"
Ian Owen, Zurich UK head of personal lines
"Rates are definitely levelling off"
Nick Foord-Kelcey, Marsh D&O practice head on the directors' and officers' cover
"There is no market failure. There is insurance out there."
Des Browne, Minister for Work dismissing calls that the government should act as an EL insurer of last resort
"We've received very, very few complaints so far"
A spokesman for the Financial Ombudsman Service on complaints against brokers
"Individual insurers will always do their own thing"
Andrew Paddick, IIB director general on plans to standardise agency agreements
"From the primordial chaotic soup (Kinnect) started out as, the initial launch group is happy with its progress"
Iain Saville, Kinnect chairman.
