Phoenix Technology Group has been chosen to provide software for Churchill call center staff. Churchill will use a customized version of FileNet.
Phoenix said the software will allow staff to access all types of inbound and outbound customer documentation on screen regardless of their original format. This includes letters, emails, paper documents and mainframe-generated reports.
Phoenix said the system would allow Churchill call center staff to process claims more efficiently and improve customer service.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
