Royal & SunAlliance (R&SA) has been awarded the Best Customer Service Strategy - Insurance and Others Award at the Financial Innovation Awards 2002.
The award was presented to R&SA's small business solution for intermediaries, called Enterprise; in recognition for the way it handles small businesses.
R&SA small business manager, said: "We are delighted to have won this award. Not only is it testament to our commitment to providing the best experience to our brokers and intermediaries, but it also confirms that our customer service strategy is not only the best in the world of insurance but in the whole of the financial services arena and wider.
"Enterprise has changed the way Small to Medium Enterprise (SME) insurance is transacted in the marketplace, leading to dramatically improved service levels and overall broker and intermediary satisfaction."
