Thames City, a brokerage that specialises in high risk drivers and vehicles, has reported significant operational efficiencies since it installed insurance software package CDL Classic.

Thames City chairman Eric Ward said: "Within four months of introducing the system, we have seen a dramatic increase in the efficiency of our call centre operation.

"The full automation of our back office administrative procedures means we can now take an enquiry, generate a quotation, process payment and issue documentation in the duration of a single call."

The brokerage estimates that one to two man years have already been saved by the installation of the software system.

The company plans to extend the use of the system to renewals and mid-term adjustments.

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