One broker spoken to said insurers had been understanding about the situation
Insurers have been working with brokers to help customers following the outage at SSP.
Brokers have been unable to access certain parts of their systems or carry out day-to-day trading activities since the outage that occurred last Friday.
One of the brokers hit, Manor Insurance, said that the insurers it had spoken to had been understanding about the situation.
Managing director Ian Mantel said: “Insurers have been okay about the situation and have thanked us for ringing them.”
Zurich has around 400 personal lines brokers that via SSP.
A spokesman for the insurer said: “As you’d expect, we have back up plans for when things like this happen and have begun manual workarounds for home and motor cover - particularly around renewal and mid-term adjustments.
“We’re in regular dialogue with SSP and will continue to assess the situation. But it’s a case of all hands on deck and we’re helping brokers and their customers though this until everything is back to normal.”
An Aviva spokesperson added: “We are working closely with our brokers to make sure our customers are not impacted by the problems SSP are experiencing.
”We have committed to providing insurance cover to support those affected and are working with SSP to ensure all impacted brokers and customers will continued to be supported once normal service has been resumed.”
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