Industry must take ownership of SMCR rules to embed successful culture change
Now that the March deadline for insurance intermediaries to implement SMCR has passed, senior leaders must set the ‘tone from the top’ and look to employee behaviour
The long lead time for implementing the full SMCR regime means that it should be no surprise to brokers. David Blackman explores what brokers need to consider post-implementation in order to fully embed the new regime and demonstrate success.
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