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Cover story

alarm clock (2)

October deadline for FCA GI pricing changes is ‘a rude awakening’ for brokers

The first batch of changes from the FCA’s pricing reforms are coming into effect at the end of this month, but industry commentators fear brokers won’t be ready

Leader

pounds, coins, money

Opinion: Bottom lines boosted in 2021’s H1, but what does H2 have in store?

Many insurers have bounced back financially from the Covid-19 pandemic in the first six months of 2021, yet uncertainty around upcoming claims trends means bottom lines are not out of the woods yet

The Market

PR, megaphone, social media

Insurance sector must tap into ‘powerful tool’ of PR to repair reputation

The Covid-19 pandemic hit the industry’s reputation hard – now, the sector is scrambling to get to grips with expectation gaps and marketing in a bid to boost customer relationships

In Focus

innovation

Q&A: Applied transforms its portfolio via Google partnership to aid brokers

The People

Tara Foley 2

Axa’s UK retail business unveils refreshed digitisation-driven strategy

Axa appointed a new chief executive for its UK retail business at the end of last year – Insurance Times catches up with the new hire to find out her plans for the portfolio and why brokers are core to her strategy

Backchat

gossip

Backchat September 2021

Celeb spotting, pets swallowing foreign objects and the insurtech sector joining forces for a cycling race - what has the insurance industry been up to of late? You heard it here first…