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April 2023 cover image web

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Cover story

artificial intelligence (3)

Artificial intelligence chatbots: Friend or foe?

The rise of chatbots will have ‘an enormous impact on insurance on so many fronts’, but insurers will have to get to grips with the ‘risks and ethical considerations’

Leader

expensive watches

Opinion: HNW clients provide unexpected fraudster pool

Editor Katie Scott discusses how the ongoing cost of living crisis is seeing high net worth individuals resort to insurance fraud – an issue that has been previously ‘masked’ according to fraud experts

The Market

ghost brokers

Ghost broking poses ‘massive’ reputational risk to insurance sector

‘Doing more of the same’ isn’t working to tackle the issue, says head of counter fraud

In Focus

consumer focus regulation

In Focus: Consumer Duty presents ‘huge opportunity’, but implementation has not been smooth

The People

Lee Mooney - High Res

Lee Mooney: ‘Fear of failure’ inhibited RSA

The insurer is now working to improve by listening and acting on broker feedback, says commercial lines managing director

Backchat

gossip

Backchat April 2023

Blanc speaks about misogyny on BBC Radio Four’s Desert Island Discs, a managing director runs a marathon and one Insurance Times journalist is in a play. You heard it here first…