Research showing how phones and fax machines dominate commercial brokers' small business transactions has led to the creation of three new business centres by Zurich UK Commercial.

The centres were opened last week to cater for the commercial broker. Intermediaries can call the new offices from 9am to 6pm on weekdays and, in 90% of cases, should obtain quotes within seven minutes.

Zurich UK Commercial said policy documentation would be issued within 48 hours of quotation. It believes an advanced telephone system between its centres and trading teams will allow trading teams to spend more time working with brokers.

As part of the launch, enhanced products are being offered, including increased money limits, lower excess amounts and increased indemnity periods. Uninsured loss recovery service will also be issued as standard for goods carrying commercial vehicle cover.

The decision to create the centres came following independent research that telephones and fax machines currently dominate the way brokers transact small commercial business. Zurich UK Commercial estimates the phone and email will become the preferred method of doing business within a year.

Distribution and marketing manager Dave Smith said: “We've opened up new lines of communication and simplified transaction methods, recognising the current dominance of the phone while enabling email and internet transactions for those brokers able to take advantage of this cost-effective manner of placing business.”