’It’s an exciting time to join Axa and I am looking forward to building on the great culture that already exists,’ says appointee
Axa Insurance UK has appointed Martin Milliner as chief claims transformation officer.
Milliner most recently held the position of managing director of claims at Direct Line Group (DLG), where he led the Motability partnership, DLG Legal Services and DL Auto Services, and had responsibility for the business’ 5,000 claims handlers.
Prior to DLG, he was claims director at LV= and Allianz Personal for 18 years.
He starts with Axa on 13 April.
“It’s an exciting time to join Axa and I am looking forward to building on the great culture that already exists,” Milliner said.
”I am passionate about harnessing technology and technical capability to empower people to do things better and quicker than before for the benefit of our customers and partners. I can’t wait to get started and be part of a winning Axa team.”
New role
Milliner’s position is a new role in Jon Walker’s executive committee following the creation of the general insurance business Axa Insurance UK.
Read: Recently launched MGA secures new capacity deal with Axa XL
Read: Axa XL appoints ex-Aon head as chief technology and AI officer
Explore more insurer-related content here, or discover more news here
The arm brings together the firm’s UK commercial and retail business units under a single leadership structure.
Walker, who serves as chief executive of the arm, said: ”Milliner brings many years of claims experience and expertise from his roles at Allianz and DLG.
”He is an important addition to the team, leading a transformation in our approach to claims that will deliver strong benefits for our customers and our financial performance.”
His career began in 2019, when he joined a local north London newspaper after graduating from the University of Sheffield with a first-class honours degree in journalism.
He took up the position of deputy news editor at Insurance Times in March 2023, before being promoted to his current role in May 2024.View full Profile
No comments yet