Lorraine Higham, chief executive at SPB UK and Ireland, discusses the firm’s entry into the Excellence in Claims Technology – Claims Management Service Provider award
1. Why did you put yourselves forward for the Excellence in Claims Technology – Claims Management Service Provider category?
We entered the Excellence in Claims Technology category to showcase Oscar, our innovative claims processing technology. Oscar represents a significant advancement in efficiency, accuracy and customer convenience, aligning perfectly with the award’s criteria.
2. What do you think makes your entry stand out and why should you win the award?
Our entry stands out due to Oscar’s cutting-edge features like automated decision-making, optical character recognition (OCR) capabilities and seamless real-time communication.
These innovations significantly reduce claim processing times and enhance accuracy. Our commitment to continuous improvement and customer satisfaction makes us a strong contender for this award.
3. What would winning this award mean to you and your firm?
Winning this award would be a tremendous honour, validating our team’s hard work and innovation. It would reinforce our position as a leader in claims technology, inspiring us to continue pushing the boundaries of excellence in the industry.
Additionally, it would highlight Oscar’s role in transforming claims management and improving customer experiences.
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Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
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