Phil Bird
People & OpinionPhil Bird: Will the government play it fair?
Legislators must not focus on single elements, but look at the Jackson Review as an interlocking package of proposals
ClaimsThe need for speed
Streamlining the system for injury claims arising from motor accidents is welcome, but costs and courtroom congestion are a worry
People & OpinionBeing cruel to be kind
Ignore the headlines: in taking a hard line against fraud, we can only benefit honest customers
ClaimsAct quickly before we are swept away
‘Escape of water’ claims are a growing problem for insurers
ClaimsStay in the driving seat in no-fault cases
Make it easier for customers to get replacement cars after accidents without resorting to credit hire companies, says Phil Bird, and you’ll do your business a favour too with three lines
ClaimsWhy customers don't always come first
The industry should be praised for the improvements it has made in client service, says Phil Bird. But shareholders deserve a return too
