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  • Claims winners

    Insurance Times Claims Awards – Finalists revealed


    The finalists for the 2018 Insurance Times Claims Excellence Awards have been announced

  • Claims winners

    Time is running out to submit your entry for the Insurance Times Claims awards


    6 March is the last day for submitting your entry to the Insurance Times Claims Excellence Awards. Get your entry in now!

  • Claims winners

    Submit your entry for the Insurance Times Claims awards. Here's what it meant to last year's winners


    Want to feel like a winner? Submit your entry for the Insurance Times Claims Excellence Awards. Nominations are now open till 6 March. Here past winners tell what winning an award means for them and for their businesses. 

  • Claims

    Jackson on trial


    As the government prepares to implement Lord Jackson’s proposals for civil litigation costs, justice groups and legal expenses insurers are questioning his findings

  • Claims

    Neil Thunström: Say goodbye to the compensation culture


    Personal accident insurance is a way of taking responsibility for our own health and safety instead of playing the blame game

  • legal law pension fund scheme trustee magazine investment training

    Claims casebook: How dangerous can a shopping basket be?


    A recent case looked at what is a reasonable duty of care when assessing whether a supermarket was at fault for a tripping hazard

  • Claims

    Armed and ready


    Insurance fraudsters cost the economy billions of pounds a year by using ever more sophisticated techniques. But the industry is tooling itself up to hit back with hi-tech weapons

  • Claims

    The thick red line


    Redlining (refusing to cover customers in a certain postcode) makes insurers unpopular with customers, but does it damage business for brokers? We discover that in fact it can offer an opportunity to add value if you can find the right insurer

  • Claims clout: do you have it?

    Claim to fame


    Take note of these names. They are the people set to leave their mark on the rapidly changing claims sector this year

  • Claims

    Battle ships


    Piracy in the Gulf of Aden is a huge problem, and there are not enough navy ships in the region to combat it. But one group of brokers and insurers hopes to take protection into their own hands, with what’s billed as the sector’s first private navy

  • Claims

    The winter’s tale


    The recent big freeze will not be the last, so how can insurers and loss adjusters minimise the effects of cold snaps? We find that for many the cost of responding to recent severe events will lead to a resourcing conundrum and higher premiums

  • Claims

    Get with the program


    It’s not just the amount of claims information you have, it’s the way you use it that puts you at the cutting edge. Here's the lowdown on three award-winning technologies that promise to unlock the dosh in your data

  • Claims

    Have yourself a very techie Christmas


    Many of us will be waking up on Christmas morning to find a shiny new gadget under the tree. But you don’t have to reserve all your excitement for the latest games console. We report on how claims professionals can make the most of hi-tech devices and technologies

  • Claims

    Take cover


    The threat of terrorist attacks – both regional and global – is never far from the headlines. But it is an evolving picture that places ever-changing demands on the insurance sector

  • Claims

    Running on empty


    Credit hire operators are no strangers to conflict with insurers, particularly in the past year. After a tough period for the sector, what is the future for a business model some say is unsustainable?

  • Claims

    It could happen again


    Cases of neglect and abuse have made headlines in recent years – most notably the tragedy of Baby P. Today, spending cuts could lead to increasing mistakes while legal changes make claims more likely. Insurers of nurseries, shelters and care homes have to be on their guard

  • Claims

    Bubble trouble


    A buy-to-let case in the High Court has sent shivers through the surveying profession and the insurance industry. And with claims from the housing boom set to run until 2013, this could be just the start of a wave of litigation

  • Claims

    Common sense crusader


    Battling compensation culture, championing proportionate and rationonal measures – the rhetoric behind Lord Young’s health and safety review is music to most insurers’ ears. But, asks Katie Puckett, does he really stand a chance of making it happen?

  • Claims

    Handle with care


    Poor mental health is costing the UK £105bn each year, with insurers paying a substantial portion. With costs set to rise further, how should the industry respond, for the benefit of claimants – and insurers’ balance sheets?

  • Claims

    War of the words


    The latest judgment on the trigger point for liability in mesothelioma cases will lead to uncertainty over claims, extra costs for active insurers and a possible public backlash