All Claims articles – Page 2
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ClaimsNow you see us
How does an insurer flush out a fraudulent claim without invading the claimant’s privacy and with very low risk of being rumbled? An ex-military investigator in an invisibility suit helps. Our covert reporter signs up for intensive surveillance training
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ClaimsIT Pack: Shift control
What does the England rugby team’s change to Lycra kit have to do with competing as a young broker? Everything, says Kyran Bracken, one of the guest speakers at our recent IT Pack event
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ClaimsNick Patterson:: Don’t be a soft touch on claims costs
Good risk management, swift responses and proactive investigation are tough on claims and tough on the sources of claims
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ClaimsKeep calm and carry on
Despite recent disasters, some businesses are still not prioritising effective continuity plans for when the worst happens. But can excessive damage be avoided as brokers begin to favour a real disaster recovery service rather than get-out-quick cash settlements?
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ClaimsClaims Clinic: No muscling in
When it comes to customer service, good communication is vital. Yet too much communication with the policyholder just causes confusion. Do brokers and insurers need to take a step back?
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ClaimsThe stranger beside you
Sleeper identities, stolen or fake documents, phishing, malware and infiltration of insurers’ employees are all tools of today’s fraudster stalking the industry. Yet insurers remain unwilling to use the pooled intelligence that could help
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ClaimsFight the fair fight
No doubt the recession has led to more people trying their luck with bogus claims, but some insurance companies stand accused of not paying what they owe. The issue has pitched brokers against insurers as they battle hard to get the best deal for their clients
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ClaimsReady to blow
The fuse is lit for an explosion in fraudulent employers’ and public liability claims as scammers get organised and the recession leads to more employee grievances. But will new efforts to crack down on the problem be enough to snuff the scams out?
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ClaimsSquaring up to the bullies
No longer willing to be pushed around by ‘no win, no fee’ solicitors, local authorities are summoning the strength and the means to stand up for themselves. But will imminent public spending cuts leave them weakened once more?
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ClaimsFraudulent claims: once bitten, twice shy
Should insurers have to honour subsequent claims on a policy once a fraud has been uncovered?
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ClaimsBare-faced fraudsters
Chatting to friends, posting pictures and writing on a mate’s wall may be thought of as harmless fun, but such carefree actions can be a boon to insurance investigators. It’s not only social networks that are useful, but everything we do on the web. Even leaving no data can be ...
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ClaimsThe liars, the ditch and the wardrobe
Embarrassing, audacious and just downright stupid, claims departments and loss adjusters are sent some weird and wonderful claims. From the one-night stand from hell, to an almost inconceivable IVF claim, here are a few of the best stories
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ClaimsBest-laid plans…
The government’s decision to consult only on certain aspects of the Jackson Review has sparked fears of an imbalanced result. Insurers are keen for all the proposals to go ahead, but a budget-conscious government may have other ideas
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ClaimsBack from the dead
An 80-year-old act is being revised to give claimants new rights to pursue the insurers of an insolvent business. Even brokers and loss adjusters could get embroiled. But the situation is perhaps not as scary as it would seem
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ClaimsDeep impact
Could we be on the brink of the next mega-quake? Six months on from Chile, when and where can we expect future earth-moving – and no doubt market-moving – events?
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ClaimsPlaying it safe
The new goverment has signalled its early determination to review health and safety legislation. But one man’s compensation culture can be another man’s access to justice
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ClaimsFault line
Product recalls are becoming more common – and often make the headlines (think Toyota). So why do so many businesses shun the insurance that could come to their rescue?
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ClaimsHook, line and sinker
It seems that crooks are busier than ever, especially when cars are involved. From car key theft to ‘crash for cash’ rackets and so-called ghost brokers, it is always the insurance industry that suffers. Insurance Times looks at the latest trends and how companies are fighting back
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ClaimsNew team, new rules?
When the new coalition government took over, many feared all those best-laid plans regarding claims policy would slip right back to square one. So, from compensation culture to employers’ liability and flood prevention, what will the new government mean for claims?
