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AI returns depend on redesigning job roles – Ericson Chan
‘Return on investment has to come from a set of structured approaches,’ says group chief information and digital officer
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 16 to 20 March 2026
The use of technology in the UK general insurance sector does not sit still.
Whether artificial intelligence (AI) is being used to streamline claims processes, or machine learning is tackling fraud detection, new and ever-evolving technologies are continuing to present a myriad of use cases across UKGI.
Insurance Times is committed to being at the forefront of content delivery on this subject, to ensure that brokers, insurers, MGAs and suppliers in the general insurance market can stay up to date and informed on the role and application of different technologies.
Insurance Times’ exclusive TechTalk brand showcases breaking technology and insurtech news, in-depth analysis and thought provoking interviews to keep market participants at the cutting edge of sector-wide technology developments.
Not only is TechTalk delivered online and in print, but Insurance Times’ TechTalk Live series – sponsored by Hiscox – presents a regular event programme designed to explore the evolving role of technology in the insurance industry.
TechTalk Live includes four dedicated events for brokers and four distinct events for insurers, raising pertinent technology discussion points for each audience.
TechTalk coverage features topics such as:
- AI, generative AI and machine learning.
- Digital transformation and modernisation.
- ETrading and digital trading routes.
- Front end and back office technology propositions.
- Cyber risks.
- Emerging technology trends, risks and opportunities.
- Innovative technology case studies.
TechTalk is the UKGI sector’s platform for staying ahead on relevant technologies.
The first event in the TechTalk Live series was a webinar that took place at 10am on 3 April 2025
Insurance fraud sector exemplifies the ‘good and bad uses of AI’
’Fraudsters are using AI in the same way that we are looking to use it within our organisations, such as for reconnaissance, target identification and research – the world of AI fraud is moving very quickly and is going to be a challenge for us,’ says director
Briefing: Trump Re shows insurance is strategic again
Insurance is playing a role within US president’s chess game with Iran, as Donald Trump introduces political risk cover for maritime trade venturing into the Persian Gulf. But what can the UK learn from this?
AI returns depend on redesigning job roles – Ericson Chan
‘Return on investment has to come from a set of structured approaches,’ says group chief information and digital officer
Aviva’s 2025 tech investment drives increased service speed – Rebecca Gambrell
As a result of new tech deployments last year, 84% of new business referrals are now responded to in less than an hour, while 60% of calls are answered in 30 seconds or less, says managing director
AI returns depend on redesigning job roles – Ericson Chan
‘Return on investment has to come from a set of structured approaches,’ says group chief information and digital officer
Digital Adoption 2025
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2025, produced by Insurance Times in association with Applied Systems.
Digital Adoption 2023
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2023, produced by Insurance Times in association with Applied Systems.
Insurtech 50 2023
In 2023 we launched our inaugural Insurtech 50 report, produced exclusively by Insurance Times and based on data provided by business management consultancy Oxbow Partners.
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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