All Claims articles – Page 3
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ClaimsFight the good fight
Tackling the thorny issue of insurance fraud, the latest Claims Clinic featured real-life examples of elaborate scams and canny chancers, as well as the latest strategies for catching them out, including harnessing the power of social networking sites
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ClaimsAlter egos
The loss adjuster market has evolved dramatically over the past two decades, and the people now at the top have had to adapt quickly. Insurance Times talks to some of the key personalities in the sector about their career journey, their business goals and the challenges the sector must face
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ClaimsDamage limitation
Welcome clarification of a dark corner of insurance? Or a law change that will result in higher premiums and fraudulent activity? Insurance Times weighs up the debate over making insurers pay out if clients suffer losses from late payment
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ClaimsIn the face of disaster
Loss adjusters, by the nature of their job, work in some of the most difficult environments, including such major disasters as the Chilean and Haitian earthquakes earlier this year. We speak to four seasoned hands about their experiences, and probe the personal and professional qualities needed to successfully operate in ...
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ClaimsWon’t somebody think of the consumer?
Referral fees just drive up the cost of litigation without adding any real value or benefit to the consumer
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ClaimsAre you sitting comfortably?
Three years ago, a spate of mysterious skin rashes began to affect thousands in the UK, with their leather sofas the cause. A co-ordinated response by the retailers’ insurers followed, resulting in a £20m payout. Insurance Times looks at how resolution was achieved and what lessons can be learnt
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ClaimsThe road to safety
Keys that monitor speed and alcohol intake, buzzers that keep drivers in the right lane and, eventually, cars that drive themselves. Our designated driver tries out the latest safety technology set to save lives, reduce injuries and cut the cost of accidents for insurers
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ClaimsTechnology will drive down case costs
Claims and compensation procedures will be streamlined if the Jackson Review proposals are put into practice
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Claims
Claims casebook: When smoking amounts to contributory negligence
Insurers may be able to reduce damages awarded in asbestosis-related claims
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ClaimsGlobal warning
Three US Court of Appeals cases could open the floodgates to mass tort claims and immense liability, by holding greenhouse gas-spewing corporations responsible for climate change damage. Could insurers be facing the 'new asbestos'?
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ClaimsSpeed freaks
In an effort to settle claims quickly and cost-effectively, insurers are bypassing the middlemen and going direct to the claimants – just like a certain controversial Irish insurer … Have the antics of Quinn taught insurers how not to go about using the proactive approach?
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ClaimsTake us to your leaders
As the legislators close in, internal misconduct by directors is under greater scrutiny. The D&O claims defender’s job just got tougher
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ClaimsClaims Clinic: Flood barriers
When Cockermouth was left so devastated last year, insurers remembered the lessons from the 2007 floods, moving quickly and communicating well. But speakers at Insurance Times’s first claims clinic of 2010 insist that prevention is still better than cure. We report on how a lack of cohesion between government and ...
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ClaimsDriving change
A souped-up minor road accident system is finally hitting the road this month, promising a quicker process and a dramatic reduction in costs. But insurers remain nervous
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ClaimsHome, sweet home
Insurers rushed to outsource claims handling a few years ago, with many looking to save money by using companies in other countries. We report that concerns over quality and hidden costs mean that many are set to take their business back in-house
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ClaimsThe need for speed
Streamlining the system for injury claims arising from motor accidents is welcome, but costs and courtroom congestion are a worry
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ClaimsLoss leader
Having developed a successful career in insurance, including stints at Churchill and RBSI, Charles Crawford jumped ship last year to become chief executive of loss adjuster Davies Group. Here, he speaks about his experiences on the other side
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ClaimsClaims casebook: safe risks for children at play
Success for a local authority in a case determining what counts as an acceptable risk
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ClaimsIf the shoe fits …
Claims, seen as the ‘Cinderella’ of the industry, has often struggled to assert itself. But a recent report on future strategies finds the neglected sector is learning what it needs to do to ensure it has a happy ever after
