Insurance Ombudsman
The most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
Briefing: Consumer service vital after Luton Airport car park fire
The fire came at a time when complaints about car or motorcycle insurance hit a five-year high
Briefing: FCA comes out swinging for insurance outliers
The regulator has placed Gap insurance firmly in its crosshairs – but that is no let off for the wider sector
FOS complaint volumes surge as Consumer Duty deadline looms
With the implementation deadline for the new Consumer Duty regulations fast approaching, Insurance DataLab analyses the latest ombudsman complaints figures to see how the industry is performing
FCA is ‘an impediment to the effective working of the market’
Biba’s chairman noted that the FCA appears to be implementing ‘regulation for the sake of regulation’, which is ‘affecting competition, productivity and innovation’ within the broking community
UK government publishes long-awaited Building Safety Bill
Despite the bill being welcomed, insurance industry leaders highlight concerns for buildings under 18 metres tall as ‘fire does not respect arbitrary height limits’
FOS annual data reveals spike in insurance complaints
The FOS believes that rather than relying on systems and processes, more personalised communications is the best way to tackle customer issues
Claim on burned down £760,000 home rejected after bedroom miscount
A father of four left with a £460,000 bill after filling in his home insurance policy incorrectly is appealing to the underwriter to change their minds and accept the family’s claim