Analysis

Briefing: If claims is the shop window, I’m not buying

By 2024-05-01T07:00:00

complaints (6)

Industry must improve its communication with customers to mitigate flood of FOS complaints

Insurance is all about the promise that insurers make to their policyholders to put things right should the worst happen.

The problem for the industry right now is that too many insurers are failing to deliver an adequate claims experience, let alone an exceptional one.

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Explore more regulation-related stories here, or discover more briefing articles here

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