All Claims articles – Page 7
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ClaimsDamages Bill solution is quick-fix
Graham Gibson fears the long-term repercussions of Scotland’s ruling on pleural plaques compensation
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ClaimsAffinity into infinity
The right insurer can help all kinds of organisations, from major banks to charities, nurture customers and members while generating extra revenue. What are the secrets of mutally happy partnerships?
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ClaimsReady, set, run-off
Run-off should not be neglected amid the demands of the current market. Lauren MacGillivray outlines PricewaterhouseCoopers’ pointers for managing run-off claims, identifying future exposures and considering exit strategies
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ClaimsStay in the driving seat in no-fault cases
Make it easier for customers to get replacement cars after accidents without resorting to credit hire companies, says Phil Bird, and you’ll do your business a favour too with three lines
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ClaimsClaims casebook: The courts rule on mental illness and legal responsibility
Tom Corrigan, partner, Beachcroft LLP
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ClaimsWhen sport is the target
The attack on the Sri Lanka cricket team in Lahore shocked sporting authorities around the world. But it could also have repercussions in the London market, where many event organisers look for terrorism and cancellation cover. Danny Walkinshaw reports
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ClaimsTo catch a thief
What’s better at uncovering lies: a program that analyses tremors in a customer’s voice or a seasoned investigator? Katie Puckett explores the possibilities
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ClaimsDouse the flames
The insurance industry could do much to cut the cost of fire cover, writes Chris Hanks. Join his group for a start
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ClaimsWhat you know, who you know
What happens to you – and your customers – if one of your suppliers goes out of business? It’s all about the strength of your relationships, says Saxon East
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ClaimsLet's talk about IT
We’re in recession but this is still the right time to invest in claims technology. Lauren MacGillivray rounds up the discussion from the first Insurance Times claims clinic - and you can also watch live video highlights
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Claims'OK, it's a deal'
Settling personal injury claims can be an expensive and nerve-jangling process. Is there another way? Lauren MacGillivray meets the mediators who think they have a solution
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ClaimsMr Whiplash
About 1,200 whiplash injuries are reported every day in Britain – an epidemic that costs the industry £2bn a year. Katie Puckett visits Thatcham to find out how a special crash test dummy is helping motor insurers spot the suspicious claims
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ClaimsWhat's it worth to you?
Used cars are getting cheaper, which means insurers should look again at how they decide whether to write off a crashed vehicle. Lauren MacGillivray reports from an auction in Bedford
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ClaimsRing in the new
It’s tough out there, but this is still the right time to invest in technology to make your claims systems more efficient. Here’s how some companies are doing just that
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ClaimsKeep it simple
Insurers need a single, far-reaching initiative on legal costs, says Andrew McBride. If the industry doesn’t start lobbying now, the opportunity for change will slide by ...
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ClaimsIt’s not all your fault
The industry’s image took a battering after the floods of 2007. But the blame was in part misdirected: a review of the UK’s flood defences found most of the problems were caused by a lack of co-ordination between agencies. Lauren MacGillivray finds out more
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ClaimsIn search of service
Brokers aren’t happy with claims handling, they’ve told our annual survey. Chubb and Hiscox get top marks, but then it’s a slide into second-grade service. What can insurers do? First, realise claims handling is an integral part of any relationship
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ClaimsA lifetime of payments
Personal injury claimants are turning their backs on lump sums in favour of annual – or periodic – payments. Lauren MacGillivray finds out why
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Claims
Together we’ll crack it
Kieran Rigby says the industry already has the tools and the techniques to combat spiralling fraud rates. What we need now is co-operation
