All Claims articles – Page 8
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ClaimsThe men who weren’t there
A dirty white van. A pair of twentysomethings you wouldn’t look at twice. And a camera hidden behind a button. This is the reality of private investigation, a business that saves insurers tens of millions of pounds a year. Katie Puckett reports from a London stake-out. Illustration by Quinton Winter
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ClaimsWhy customers don't always come first
The industry should be praised for the improvements it has made in client service, says Phil Bird. But shareholders deserve a return too
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ClaimsIt's a time for giving
Especially for insurance companies. David Parsley looks at some of the most common claims for fire, theft and frost at Christmas
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ClaimsToo much talk, not enough action
David Williams believes mesothelioma sufferers need compensation when it can be of some use to them – and their families
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Claims
We need to regain their trust
There’s no easy way to beat fraud, says John Sims. But tackling the stand-off between the public and insurers is a good place to start
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ClaimsAre you ready to fight fire?
Fraud costs the country £600 a second – and that will only increase during the recession. Ellen Bennett reports on how insurers can battle the blaze.
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ClaimsColumnist: Goodbye spanners, hello laptops
Each week in our new Claims section, a professional on the front line will share some business secrets. First up, Graham Gibson of Allianz on working with motor repair firms
