All Claims articles – Page 4
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ClaimsAll for one and one for all?
The government’s proposals for collective class action-style redress will pose particular challenges for the insurance industry
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ClaimsClaims casebook: Council liability in grass verge maintenance
The Court of Appeal rules that council is liable in case where driver lost control upon mounting an uneven grass verge
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ClaimsOut of the shadows
A ‘poorly drafted’ law introduced to protect victims of stalking increasingly is being used to sue employers for harassment. Insurance Times reports on the possible fall-out for insurers
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ClaimsCircling overhead
When the floods hit Cockermouth, the loss assessors were quick to swoop in. Insurers say they trade on fear and push up costs, while the assessors say they’re just filling a gap. We ask if it’s time for the regulators to step in
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ClaimsGiant step forward
Lloyd’s major transformation of the way that claims are processed promises to divide up responsibility for claims more efficiently. But the pilot is revealing plenty of challenges
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ClaimsClaims casebook: risk v benefit
Can potential enjoyment of an activity outweigh the risk of injury?
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ClaimsOn a knife edge
New and more affordable medical procedures are fuelling a boom in elective surgery, particularly for weight-loss operations. But a lack of regulation and patients’ unrealistic expectations mean that a rise in malpractice claims will likely follow
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ClaimsGood faith? Practise what you preach
Claims farming may give insurers a bad name but, as long as we’re pocketing big sums from the practice, it’s a name we partly deserve
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ClaimsInsurance Times top 20 personalities in claims
As reforms and revamps hit the headlines, the oft-forgotten claims sector is ready for its close-up. From the enthusiastic newcomers to the industry stalwarts,we present the characters having a real influence
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ClaimsMind games
Crawford has entered the complex world of psychological profiling with the appointment of a specialist investigator to help its counterfraud team. We meet insurance’s answer to Clarice Starling, Nikki Grieve-Top
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ClaimsStorm on the horizon
Against all predictions, 2009 was a relatively mild year for hurricanes. We investigate what kept the tropical storms at bay, and how commercial and scientific factors will shape the cat market in 2010
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ClaimsSign of the times
About 27 million Americans were exposed to asbestos last century – as were many UK workers. The damage caused by the ‘wonder’ industrial material resulted in a flood of court cases in both countries. But as claims rise in the UK, across the pond the deluge may be easing
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ClaimsAll bent up
Credit hire operators stepped in to fulfil the needs of frustrated policyholders. Now, with spiralling costs and court disputes abounding, will insurers be forced to address that need themselves? We report on the contentious world of credit hire
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ClaimsUnder the bonnet
As the credit hire industry was hit by the recession, few would have predicted that major player Helphire would suffer the most. But is the firm now on the road to recovery or is it heading for the scrapyard? We take a look at its performance
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ClaimsHear and now
A noise-induced hearing loss case dating back to exposure in the late 1970s could set a new precedent for historical claims. Muireann Bolger speaks to experts who warn that the flood gates may be about to open on an already surging market
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ClaimsOut of sight
Outsourcing claims handling can seem like a great way to save money and gain access to specialist expertise – benefits that can be passed on to the customer. But could this mean losing your grip on quality control and the company brand?
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ClaimsHigh seas, high risk
The swell in piracy attacks, particularly off the Somali coast, has been costly for insurers. With marine insurance only covering physical damage and a confusion over how to deal with kidnap and ransom risk, is it time to sweep the decks for a new wave of specific piracy policies?
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ClaimsEye of the storm
In the past 25 years, Kiln’s Ashley Lawrence has been first on the scene for the world’s biggest catastrophes. The calm and collected claims head talks to Insurance Times about September 11, a killer instinct for scams and his concerns for the future
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ClaimsDifferent questions, same answer?
The ABI’s guidance on third-party assistance and the MoJ’s claims reforms are two linked-up challenges for insurers. The solution must be too
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