Insurers deploy strategies to embed technology into claims function
Digital transformation within claims departments is accelerating – and insurers are employing different approaches to tap into the relevant tech expertise to improve customer and cost outcomes
MGA Q&A: ‘When underwriting criteria tightens, MGAs come into their own’ - FloodFlash
FloodFlash’s head of marketing, Chris Hall, provides an overview of the factors impacting MGAs and explains what FloodFlash has been up to over the last 12 months
Personal injury motor claims continue to decline, says government’s CRU data
Nearly a quarter of a million claims have ‘disappeared’, according to executive director
Claims mitigation strategies offer opportunity for the ‘ultimate’ customer service
Insurers can provide advantages to policyholders by helping them avoid making claims in the first place
‘No doubt’ that OIC reforms have failed motor customers – Carpenters Group director
’It is completely unacceptable that consumers should have to wait so long for an effective system’, she adds
Technology implementation is ‘do or die’ for insurance sector
Brokers ‘need to get real’ about consumer expectations, say experts
CII names top technological trends in claims
Small claims are likely to be automated but this could impact customer satisfaction scores