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Claims

GettyImages-2098895574

News

High five: Catch up on the biggest exclusive stories this week

2025-07-18T14:00:00+01:00By Insurance Times

Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025

Screenshot 2025-07-01 141955

News Analysis

Tesla leads the slide as EV resale values drop

2025-07-18T07:00:00+01:00By George McDade

Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform

High rise building

News

Freeholders issued legal papers over ‘national scandal’ of secret insurance commissions

2025-07-17T11:00:00+01:00By Yiannis Kotoulas

’It is even more shocking that our landlords have been milking us for cash by jacking up insurance premiums with hidden commissions,’ says class action participant

Screenshot 2025-07-08 141928

News Analysis

Cracking foundations: How 2025’s summer drought is sinking UK homes

2025-07-16T07:00:00+01:00By George McDade

Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers

GettyImages-1224091934

News

Beazley accused of stalling as BI claim disputes head to court

2025-07-16T06:00:00+01:00By Harry McNeil

’Our clients and this firm notified these claims in 2020 and they are still no further, despite the legal landscape changing so much in the favour of policyholders,’ says solicitor

Untitled design (94)

News

Insurance Times launches AI claims survey

2025-07-15T12:00:00+01:00By Yiannis Kotoulas

The information gathered will be used to benchmark AI adoption, identify key hurdles and highlight the tools and support claims professionals need to enhance their workflows

pet insurance

News Analysis

Briefing: Is pet insurance reaching a breaking point?

2025-07-10T08:00:00+01:00By Matt Scott

With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes

Peter Graham

News

Insurers must outpace claims inflation by identifying emerging ’unknowns’ – Peter Graham

2025-07-07T06:00:00+01:00By Harriet Scott

The industry risks ‘missing a trick’ if it doesn’t adopt a broader perspective on claims inflation as ‘the game has changed’ due to global economic factors affecting settlement costs, says MGA’s non executive chairman

GettyImages-1170640864

News

Rejected pet damage claims hit £801m as owners unaware of home cover limitations

2025-07-01T14:00:00+01:00By Harry McNeil

‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional

GettyImages-531824257

News Analysis

The talent shortage is a ‘vicious cycle’ for loss adjusters

2025-07-01T07:00:00+01:00By Harriet Scott

Loss adjusting talent crunch can have direct repercussions on claims processes – but what are the key challenges and how is the market looking to address them?

artificial intelligence (3)

News

Claims handlers welcoming automation despite job security fears

2025-06-30T13:00:00+01:00By George McDade

‘Successful automation will empower claims handlers, not replace them,’ says deputy chief executive

outsourcing third party

News Analysis

In Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored

2025-06-27T10:00:00+01:00By Yiannis Kotoulas

’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager

Household claim

Sponsored Content

Claims service is central to the consumer experience – Qlaims

2025-06-24T14:00:00+01:00By David Williams

David Williams, non-executive director and Consumer Duty champion at Qlaims, discusses the need for the insurance industry to recognise the vital importance of the claims experience to customers

GettyImages-1307382609

News

DLG and Markerstudy help expose ghost broker posing as law firm

2025-06-09T12:00:00+01:00By Harry McNeil

‘Not only were victims left out of pocket and driving uninsured, but their details were used unknowingly in collisions that never happened,’ says intelligence and investment manager

IMG_6485

News

Coverage disputes must maintain ‘mutual respect’ to preserve commercial relationships

2025-06-09T10:00:00+01:00By Harry McNeil

‘There is a day after the dispute – damaging the commercial relationship damages the business too,’ says law firm managing partner

GettyImages-104821087

News

Law firm highlights narrowing insurer exposure after Covid BI win

2025-06-06T12:00:00+01:00By Harry McNeil

The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims

claims awards 25 index 2

News

Watch: 2025 Claims Excellence Awards highlights reel

2025-06-04T14:00:00+01:00By Insurance Times

The official video from the evening is out – can you spot yourself?

GettyImages-672460048

News Analysis

HNW homes at risk from underinsured wardrobes

2025-06-04T07:00:00+01:00By Harry McNeil

’Revaluation should take place every one to two years, or upon major fashion market shifts,’ says head of private clients

Screenshot 2025-06-26 142210

News Analysis

Claims handling the number one target for human led AI integration

2025-06-03T08:00:00+01:00By George McDade

Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy

GettyImages-1051777582

News

Liiba launches new committee to support early career professionals

2025-06-02T14:00:00+01:00By Harry McNeil

‘The committee reflects our commitment to giving a voice to those at the beginning of their claims careers,’ says chief executive

All Claims articles

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