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News Analysis
Market responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
News
High five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
News
Policyholders worried as extreme weather becomes the norm
’Baselines are shifting, records are becoming more frequent, and temperature and rainfall extremes are becoming the norm,’ says Met Office
News
Tesco appoints new insurance chief executive after bank split
‘We now have an incredible opportunity to continue to deliver for our customers,’ says new appointee
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Home market is seeing ‘natural bifurcation’ as need for specialist underwriting increases – Pen Underwriting
Andrew Booth, managing director of SME and personal lines at Pen Underwriting, explains underlying trends in the home market and why the rise of non-standard risks is causing class changes
News
Monzo escalates insurance strategy with launch of homeowner cover
Monzo’s second insurance launch intensifies its push into financial services with app-based protection
News Analysis
Cracking foundations: How 2025’s summer drought is sinking UK homes
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers
News
Rejected pet damage claims hit £801m as owners unaware of home cover limitations
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
News
Motor and home insurance premium falls accelerated in May
‘Insurers appear to be adjusting rapidly to shifting claims dynamics and competitive pressure, which is now manifesting as more pronounced reductions across a broader range of customer segments,’ says director
News
Annual payments would drive one in four customers to policy changes
‘Cancelling insurance cover is a major risk and, in many cases, will be a false economy if consumers have to fund major unexpected bills which they could have claimed for,’ says spokesperson
News
Motor and home insurance markets stabilising as premium drops slow
‘The sharp falls of recent months are slowing and this may be the early signal of a market beginning to stabilise,’ says director
News
Esure launches new motor and home app for policyholders
’It is a powerful example of how our platform is unlocking new possibilities to better serve our customers,’ says chief commercial officer
News Analysis
In Focus: What do Trump’s tariffs mean for UK insurance claims?
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
News
Period homes cost over double modern counterparts to insure
‘People living in a period home, or those considering purchasing one, should be aware of the potentially higher insurance premiums that typically come with owning an older property,’ says expert
News
Surge in broker demand across non-standard home and motor market
‘These findings reaffirm what we hear from our broker partners every day – non-standard is where opportunity lies,’ says managing director
News
Ageas UK is ‘very interested’ in embedded insurance – Ant Middle
The personal lines insurer is exploring new embedded product propositions ‘right now’ as chief executive believes this model is ‘really important to the future development of our business’
News
Fraud on the rise as Aviva reports fake claims up 14% in 2024
‘Investment in advanced analytics, machine learning models and continuous training for our people has significantly improved our fraud detection rates,’ says counter fraud leader
IT Interview
Ant Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
News
Deal-linked Esure posts profit of £57.7m for 2024
’We have strengthened the business with a focus on optimising customer experience on our new platform and expanding our product offering,’ says chief executive
News
Ageas UK extends home cover partnership with Post Office for further five years
Chief executive describes deal as ‘strong example’ of the insurer’s ‘deep partnership DNA’
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