’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
’Baselines are shifting, records are becoming more frequent, and temperature and rainfall extremes are becoming the norm,’ says Met Office
‘We now have an incredible opportunity to continue to deliver for our customers,’ says new appointee
Andrew Booth, managing director of SME and personal lines at Pen Underwriting, explains underlying trends in the home market and why the rise of non-standard risks is causing class changes
Monzo’s second insurance launch intensifies its push into financial services with app-based protection
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
‘Insurers appear to be adjusting rapidly to shifting claims dynamics and competitive pressure, which is now manifesting as more pronounced reductions across a broader range of customer segments,’ says director
‘Cancelling insurance cover is a major risk and, in many cases, will be a false economy if consumers have to fund major unexpected bills which they could have claimed for,’ says spokesperson
‘The sharp falls of recent months are slowing and this may be the early signal of a market beginning to stabilise,’ says director
’It is a powerful example of how our platform is unlocking new possibilities to better serve our customers,’ says chief commercial officer
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
‘People living in a period home, or those considering purchasing one, should be aware of the potentially higher insurance premiums that typically come with owning an older property,’ says expert
‘These findings reaffirm what we hear from our broker partners every day – non-standard is where opportunity lies,’ says managing director
The personal lines insurer is exploring new embedded product propositions ‘right now’ as chief executive believes this model is ‘really important to the future development of our business’
‘Investment in advanced analytics, machine learning models and continuous training for our people has significantly improved our fraud detection rates,’ says counter fraud leader
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
’We have strengthened the business with a focus on optimising customer experience on our new platform and expanding our product offering,’ says chief executive
Chief executive describes deal as ‘strong example’ of the insurer’s ‘deep partnership DNA’
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