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FCA commits to market improvements in home and travel super complaint response

By 2025-12-18T12:00:00

I stock complaint steam

’We’ll be monitoring consumer outcomes and will continue to hold firms and their senior leaders to account for making improvements, to help build trust and make sure people get fair value insurance,’ says the FCA’s director of competition and interim director of insurance

The FCA has said it will expand ”the significant work” it has planned to “improve standards in the home and travel insurance markets” as part of its response to the Which? super complaint, published this morning (18 December 2025). 

Consumer champion Which? utilised its statutory powers to submit this super complaint to the FCA back in September this year, owing to concerns over the home and travel insurance markets. 

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