Motor insurer Admiral's call centres' productivity rose by 65% after switching to Kingston Communications systems, according to the company.
Kingston Communications has integrated its Rialto predictive dialler with a Nortel Networks Meridian switch and Symposium Call Centre Server at Admiral.
Productivity rose 65% in Admiral's Cardiff and Swansea call centres after the technology was installed, the company claimed.
Admiral outbound call manager Brian Martin said: “We currently employ nearly 40 full and part time outbound agents who between them make over 100,000 calls a month.”
“As we convert 34% of all outbound calls into business, the ability to make more calls in less time will have a very real effect on the bottom line.”
Admiral will use the system to efficiently support brands by following up internet quotes.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
