Motor insurer Admiral's call centres' productivity rose by 65% after switching to Kingston Communications systems, according to the company.
Kingston Communications has integrated its Rialto predictive dialler with a Nortel Networks Meridian switch and Symposium Call Centre Server at Admiral.
Productivity rose 65% in Admiral's Cardiff and Swansea call centres after the technology was installed, the company claimed.
Admiral outbound call manager Brian Martin said: “We currently employ nearly 40 full and part time outbound agents who between them make over 100,000 calls a month.”
“As we convert 34% of all outbound calls into business, the ability to make more calls in less time will have a very real effect on the bottom line.”
Admiral will use the system to efficiently support brands by following up internet quotes.
