The Leeds-based commercial broker tells Insurance Times about its ‘old-fashioned’ approach to broking and why service quality is paramount
Just over three years ago, Ian McCarron and Paul Coates left their previous director roles in order to set up shop together – the duo, who had worked together for 15 years at Gauntlet Group, launched commercial transport and haulage broker McCarron Coates in 2018.
For them, the new business was all about reintroducing broking’s personal touch, placing a heavy emphasis on delivering a high quality and value-added service with lots of customer interaction, rather than focusing solely on number crunching and minimum touchpoints.
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