Former principal ombudsman for the personal investment authority, Sir Anthony Holland, has been appointed as the independent complaints commissioner for the FSA.
Holland will replace Rosemary Radcliffe who has been complaints commissioner since September 2001.
Holland's appointment will take affect from 3 September 2004.
The complaints commissioner is responsible for investigating complaints made against the FSA, operating independently from the FSA, part of the accountability arrangements under the Financial Services and Markets Act 2000.
The complaints arrangements deal with complaints made against the FSA by firms, consumers and others who come into direct contact with the FSA.
The commissioner's remit includes the power to investigate allegations of mistakes and lack of care, unreasonable delay, unprofessional behaviour, bias and lack of integrity.
Complaints relating to the FSA's general policies or exercise of our discretion where no misconduct is alleged and those relating to our rule making powers are dealt with through other channels.
