AXA is conducting a “major” group-wide project to measure customer satisfaction, AXA Group chairman and chief executive Henri de Castries said.
De Castries said service quality is “essential” to the growth of the business, but at present it cannot be fully measured after the point of sale.
He said the project would look at both the quality of the sale and the quality of service “a long time” after the sale, for example when a claim is made.
“We need to have more precise indications of service,” he said.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
