Confusion over date of loss adjuster's departure

Churchill has axed Capita McLarens from its loss adjusting panel.

A Churchill spokeswoman said the decision was made after the insurer reviewed its household loss adjusting services.

"We have experienced phenomenal growth and needed to ensure that we had the best executive panel," she said. "We had a good relationship with Capita in the past."

Churchill's existing panel of GAB Robins, Ashworth Mairs and Davies & Co will remain.

"We've enjoyed working in partnership with Churchill," said a Capita spokeswoman.

Industry experts said Churchill felt it received second-class service from Capita compared to that enjoyed by Norwich Union - one of Capita's biggest clients.

Confusion surrounds Capita's exit date from the panel. Churchill said Capita would officially be dropped in mid-October and the wind-down was already happening, but an industry source said the relationship stopped on 1 September.

"This is a significant loss to Capita," the source said. "It is also a loss of face for Capita. The loss of Churchill's business is just another nail in the coffin."

Capita is also on the loss adjusting panels of Groupama and Zurich. Capita acquired McLarens Toplis in May 2001.