I am not one of those who regularly bleats to the media, but our latest experience with NIG has done the trick.

Our August account included a credit item which resulted in NIG owing us just over £1,100 for the month. As per normal accounting practice, we sent the reconciliation and requested a cheque.

We always settle our accounts promptly, as we do not take our commissions until we have paid the insurers - as you should.

Needless to say, we did not receive a cheque and NIG's September account had no mention of this.

When we queried this with NIG accounts, we were advised that our account had been credited with the required amount. They seemed put out when I voiced my displeasure and confirmed that a cheque would be requisitioned, but that this would take over a week to be issued.

I only hope that the FSA does something about this practice, but I am not holding my breath.

Name and address withheld

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