I was interested to see your article on physiotherapy (22 May, Insurance Times). I come at this issue from the perspective of the claimant's solicitor.
While insurers may not always see eye-to-eye with solicitors, here is surely an area where there does not need to be a dispute. Neither side should take an unreasonable stance, like insisting upon a particular physiotherapist. In many situations insurers seem to insist on treatment through their own supplier (for cost reasons), but in so doing, generate more costs. In this, as in so many issues, let's not lose sight of the wood for the trees. Both insurers and solicitors should try to resolve issues - not go to war for the sake of it.
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