Co-op Insurance Services (CIS) will begin a fraud management pilot on its household book next month.

The pilot will involve cognitive interviewing techniques, also known as conversation management, which assist claims handlers determine the authenticity of claims.

The insurer is already running a pilot scheme for its motor account with Cunningham Lindsey ,VFM and Absolute. The pilot began in November last year.

A spokesman for CIS said: "Initial results from the motor pilot are positive but it's too early to put figures to it.

"Some of the claims are still open so we can't put precise figures in terms of cost savings."

' Legal and General (L&G) has begun a fraud detection pilot with VFM on household claims.

VFM will screen a small proportion of the claims, with the remainder handled in-house by L&G's own staff.

L&G head of technical services Ray Facer said: "This will give us an opportunity to benchmark VFM's performance and decide whether we want to expand the pilot."

Facer said VFM handled "less than 10%" of L&G household claims. L&G is running a similar pilot on its motor claims with Absolute.