The Association of British Travel Agents' spokesman seems to be damning the industry by way of his own faint praise (News, 15 June).
The fact that he thinks that a complaint rate of "less than 0.5%" is "minute" just highlights the problem within the travel industry.
If we, or any other professional broker, had a complaint rate even approaching one for every 200 transactions carried out, this would rightly be seen as a matter for concern - not evidence of a job well done.
Richard Lloyd
General manager
Lawrence Insurance Group
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
