All Consumer Intelligence articles
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News
Home insurance premiums rising at record pace
’This is the largest yearly increase we have seen since our tracking began in 2014,’ says senior insight analyst
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Consumer Intelligence confirms 2024’s winning insurers in home and motor markets
’We pride ourselves on recognising the companies that truly excel,’ says head of marketing
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AI code of conduct for insurance industry launched
’It’s a code built on general principles as much as detail,’ says director
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Generative AI’s impact on the insurance industry and consumer – Lloyd’s
’A common theme in AI discussions is to say technology is not new to the insurance industry,’ says senior manager
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Is the industry doing the ‘right thing’ when it comes to AI?
’It’s essential that, when incorporating AI, the industry does the right thing by thinking about AI from the consumer perspective,’ says head of marketing
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Motor premium spike drives motorists to travel uninsured
‘Not only are uninsured motorists risking fines and the loss of their vehicles, but they will be unable to turn to an insurer for help in the event of an accident with another party,’ says chief executive
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Home insurance prices surge at record pace
’We anticipate further increases in premiums over the coming months,’ says senior insight analyst
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Quoted home insurance prices see record annual increase
’Many customers will be feeling the pinch in their household budgets,’ says senior insight analyst
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Consumer Duty still causing ‘headaches’ as regulation comes into force
However, head of consumer strategy says there can be ’really good benefits’ in the long-term
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The challenges and opportunities smaller brokers face as Consumer Duty deadline looms
’Some people forget about the small brokers out there,’ says head of leisure insurance
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Car insurance premiums seeing ‘alarming acceleration’ – Consumer Intelligence
’The motor insurance market is witnessing unprecedented premium inflation,’ says insight manager
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News Analysis
Unpacking the controversial issue of an ‘ethnicity penalty’ in car insurance premiums
Insurance Times speaks to industry experts following Citizens Advice revealing that POC are paying more for car insurance than their white counterparts
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News Analysis
In Focus: Consumer Duty presents ‘huge opportunity’, but implementation has not been smooth
With the 31 July 2023 deadline fast approaching, can the general insurance sector properly grasp the opportunities new regulation offers?
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Average motor insurance costs saw largest recorded year-on-year jump – Consumer Intelligence
Premiums decreased for under 25s, while costs increased significantly for those aged over 50
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BrokerFest 2023 in pictures
Missed out on some of the sessions at BrokerFest 2023 on 23 February 2023? Check out Insurance Times’ photos of the event
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BrokerFest 2023: Clarity and focus key to navigating economic headwinds
Those firms without a clear purpose will find the market ‘a harder place’, says partner
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BrokerFest 2023: The Clear Group, KPMG and Consumer Intelligence to discuss navigating macroeconomic trends at one-day event
Expert panel will talk through the implications on the insurance sector of the cost of living crisis, inflation, Consumer Duty and building resilience in closing keynote
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Vulnerable customers less likely to shop around for home and motor cover – Consumer Intelligence
Almost half (42%) of home insurance customers were revealed to be potentially vulnerable
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Cost of living crisis causes 43% of insurance customers to cancel policies when seeking to cut cover costs
Head of consumer strategy queries whether the industry is doing enough ‘to be the safety net that newly financially vulnerable customers really need’
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Motor insurance premiums rise 17.4% over past year – Consumer Intelligence
The average price for a motor insurance policy reached £877