But 36% are still exiting without a settlement

The Ministry of Justice (MoJ) portal has received a surge in claims in its second month of handling employers’ (EL) and public liability (PL) claims.

The portal received a total of 3,030 claims in September, more than four times the 718 received in August.

Seven claims have now been settled in the portal, paying out a total of almost £9,000 in general damages.

However, a total of 1,096, or 36% of the new claims received, left the portal during the month without an agreement. This is down four percentage points on the 40% of claims that left during August.

Of those claims that did exit without settlement in September, 277 left because full liability was not admitted (see graph below), while a total of 10 left because the value of the claim was not in the scope of the portal. A further 12 left because the claim was too complex or required further investigation.

The portal was extended to process EL and PL claims up to £25,000 on 31 July.

Portal claims have the legal costs capped at £900 for claims between £1,000 and £10,000 and £1,600 for claims of £10,000 to £25,000.

The addition of EL and PL claims to the portal process also cut the time insurers have to respond from 90 to 30 and 40 days respectively.